Alexander Schneider – Technical Support Engineer
What were your main tasks during your internship?
Working with the support team towards troubleshooting and problem resolving, Support and training about video conferencing, SIP call flows diagnosing and resolving issues, problem resolving in the field of hosted telephony services, test lab setup to emulate customer issues.
What did you like the most during your internship?
I really liked the great working atmosphere within the host company and the openness of the people in Wales.
How did you adapt to your new environment?
I adapted really fast and easily due to the great working atmosphere and the openness of everybody. I received support wherever and whenever I needed it from my colleagues.